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You have been sent to this page because it may apply to your dealings with us. It is written in plain English and is intended to be read and understood. If you read anything on this page that you don’t understand or agree with, it is important that you speak with us before proceeding with any commercial engagement or collaboration.
If you are an agency representing another business, all references to you and your business include the specific client you are representing for any influencer engagement through ZELLIS.
These terms may apply automatically
By proceeding with an influencer engagement through ZELLIS, you agree to be bound by the terms set out on this page insofar as they are not overridden by a signed agreement between us.
These terms may change
Changes may be made to these terms and conditions any time without you being personally notified, but such changes will not apply to agreements currently in force for campaigns agreed but not yet completed.
Our duty of care
Our reputation and credibility is measured by how circumspect we are with confidential or sensitive information entrusted to us, and we take our position of trust very seriously.
In our dealings with you, we may be discussing confidential, sensitive or embargoed information pertaining to you, your business and your products and services. This may include marketing and commercial strategies, product information, pricing, intellectual property, trade secrets, know-how and other related information. We understand that what you know and what you do may be part of your competitive advantage and is therefore commercially sensitive.
Any such information reasonably deemed to be confidential or sensitive, or anything you explicitly tell us is confidential will be kept confidential, and will not be shared with anybody unless we have first obtained your written consent. It goes without saying that we will need to share information with our own staff, contractors and advisors in order to deliver our services competently to you.
Depending on the nature and scope of our engagement, we may need to interact or collaborate on your behalf with third parties. Where this happens, we will only share non-confidential information about your business unless you have given us consent otherwise. Where you explicitly notify us of an embargo date that applies to the influencer campaign, products or services, we will abide by it.
Needless to say, if anybody outside your business requests information about you or your business, unless it is required by law, we will not provide it. If we receive such a request, we will notify you. If you want us to deal with somebody else about your business affairs, you will need to provide us with explicit written authorisation to do so, along with any terms, conditions and limitations on what we can and cannot share with them.
What we say about each other
We value our clients and the confidence they place in us, and we hope you value our input to your business in the same way. We promise never to say anything disparaging about you or your business, and expect the same professionalism in return.
If you have any questions or concerns about the way your confidential information is managed by us, or how we’re interacting with you, please speak up so we can address it promptly.
Commercial terms & conditions
By engaging ZELLIS for an influencer campaign for you or your client, you agree to the below terms & conditions.
- Campaign scope & definition
Your written proposal, campaign scope, requirements, creative brief and related instructions are the basis of our engagement and once agreed in writing by us both, are subject to these terms and conditions. - Conflict of interest
Unless you explicitly request and we agree in writing not to take on other influencer engagements for specific brands or competitors for a longer period of time, we undertake not to publish content for products, services or brands which would be reasonably viewed as direct competitors for 7 days following publication on the approved social channels. - Reporting
For commissioned content published by us on social channels, unless otherwise agreed in writing, we will provide a standard performance report seven to ten (7-10) days after the post goes live, covering key reach and engagement metrics. - User Generated Content (UCG)
For User Generated Content where posting has not been commissioned in writing, our talent may choose to share images captured by our photographers at their discretion, with no obligation to tag or mention the brand. Where brand tagging or mention is required, our standard media kit terms and rates will apply. - Fees & charges
We will either provide you with a fixed quote for each and every influencer campaign you propose, or will confirm in writing our acceptance of any campaign fee and/or gifting you advise us of before commencement.
All influencer engagements will be subject to an agency management fee of 15% added to the agreed campaign price.
All prices quoted will exclude GST. Australian GST will be added where applicable by law.
We will discuss and agree on the deliverables for each and every influencer campaign, and will produce and deliver them conscientiously to the best of our ability in keeping with the brand values, styling, personality and nature of the products or services being promoted. Any specific requirements you have, you must communicate to us in writing before the engagement commences.
After commencement of the engagement, anything you request that is not in writing may be ignored. Changes notified in writing after commencement may result in additional fees and charges to reflect extra time, effort, expertise and resources required to deliver the modified outcomes. You unreservedly accept any additional fees so incurred and agree to pay them on the same terms as the original agreed campaign. - Payment terms
All influencer campaigns and collaborations will be invoiced in full upon completion of attendance (for attendance-only engagements) or creation of deliverable media content whether you have given final publication approval or not. Where you delay publication approval such that the agreed publication window has passed, and it impacts other commitments or engagements we are committed to, we cannot guarantee publication on a specific date or within a specific timeframe, but so far as it depends on us, we will work with you in good faith to publish in a timely and appropriate manner to suit your campaign objectives.
Invoices are issued electronically and will be sent to you at the email address of your primary contact we have been dealing with. If you require the invoice to be sent to a specific email, you must inform us of this in writing. Late notification from you of a specific email to which the invoice is to be sent will not change the invoice due date or extend your time to pay.
Invoices issued by ZELLIS for influencer engagements are to be paid in full within 14 days. Payment can be made via bank transfer, credit card or debit card as you wish. A surcharge may apply to payments via card.
Approvals required by you before media content can be published by us will not change the due date for payment.
You agree that ZELLIS may charge interest on overdue invoices at the rate of 0.5% per week until paid in full. You also agree that ZELLIS may refer overdue invoices for legal recovery action, and further agree that all reasonable costs incurred in the recovery of overdue invoices will be passed on and reimbursed by you.
All fee payments are non-refundable unless mandated by law. - Content approval & publication
All content will be produced in line with your creative brief which will form part of our agreement. Where we agree your approval is required before content can be published, up to 2 change iterations will be made for the submitted content where you request it. We recommend listing all changes required at once to avoid multiple requests. Beyond this, additional change iterations will be undertaken at your request, however the extra time and effort required to do them is likely to result in additional fees.
All content published under an influencer engagement will remain live on the channels it was approved for at least for 30 days. In most cases, the content will remain live indefinitely. If you require published content pertaining to our agreement to be unpublished, hidden or deleted for any reason, please notify us in writing as soon as you become aware of this requirement, and we will do our best to comply with your request except where it impacts the rights of other collaborators that formed part of the original campaign who have not agreed to your request.
We’re humans too
When all is said and done, we’re humans too. Despite our best intentions and efforts, we may overlook or forget something, or may even make a mistake. Where you have any concerns about our work or dealings, please speak with us so we can make things right.