Experience countsWith a strong legacy in ecommerce and marketplaces, ZELLIS principals Tim Davies and Iain Johnston are a wealth of knowledge on multichannel retailing but also highly commercial and strategic. With a combined 50+ years ecommerce experience between them launching, growing and selling online businesses, you’ll be hard pressed to find anybody with more practical and hands-on experience in the ecommerce space. Read more about them below.
What is our point of difference?We take a holistic view of our clients’ businesses. You might ask us to do a specific task, but before we do it we’ll want to know your ‘over-the-horizon’ vision. This ensures any effort, time or money invested today is not wasted. Participating in online retailing ourselves means we take a very hands-on approach to your aspirations and challenges. We want you to succeed, and therefore we won’t waste your time or money on things that won’t have a meaningful impact. Our reputation is staked on your success.
A track record of significance
We’ve been kicking goals since the start, and we’re not done yet. Here’s some of our highlights…
2015 – ZELLIS founded to help retailers and marketplace sellers succeed through unified commerce solutions and related services
2016 – ZELLIS contracted by Neto to do all eBay marketplace integrations & training
– ZELLIS first employee hired. Mannix is today Head of Admin & Facilities
2019 – ZELLIS became the first Neto Gold Certified Partner after our developer team successfully completed Neto capability training
– ZELLIS launched ZELLIS Connect as Authorised Neto Reseller
– ZELLIS became a Shopify Agency Partner
2020 – ZELLIS became the first Australian Partner for both Findify and ChannelEngine
– ZELLIS partnered with Redbook to unlock fitment solutions for ecommerce
2021 – ZELLIS became compatibility solutions partner to eBay acheiving 46%+ sales increase across participating sellers
– ZELLIS launched the Automotiv Theme for Neto
– ZELLIS growing Philippines team moved into a new office in Cebu
2022 – ZELLIS launched ZELLIS Auto, our API-driven fitment solutions platform, delivering up to 3200% ROI for participating dealers and retailers
– ZELLIS partnered with TecAlliance to expand fitment solutions with TecDoc
– ZELLIS partnered with Marketplacer to deliver specialist data and seller onboarding services to marketplaces
2023 – ZELLIS became the first Maropost Platinum Agency Partner.
Meet our unique team of specialists, spanning 3 countries and multiple areas of expertise.
CEO & Founder
Tim provides strategy, guidance and support for our team of 50+ spanning 3 countries. He drives our plain English approach to the sometimes complex challenges of ecommerce, multichannel and cross-border retail.
Following successful careers in stonemasonry, wellness, accounting and governance, Tim’s online journey commenced in 2006 when he founded a photography studio equipment retail business selling through eBay and his own website.
2010 - Tim was appointed Business Development Manager at eBay Australia & New Zealand
- Delivered 3 consecutive years of sustained 40% YoY growth for a $100m portfolio in Australia, Hong Kong and Taiwan
- Provided strategic direction for high profile retailers including Borders, Angus & Robertson, Kogan and Milan Direct
- Consulted internally across the eBay business team on best practices, trust and legal issues impacting eBay sellers
- Represented eBay to the Australian Federal Government at Parliament House in Canberra as part of a business delegation and presented the opening remarks at Labor’s first Digital Economy Group session
- Launched eBay Seller Academy in Australia, run in Sydney, Melbourne and Brisbane with a total of 200 graduates
- Launched eBay Seller Recharge to promote networking and education with the eBay business seller community
- Published "Trading Professionally on eBay.com.au for Small-to-Medium Businesses"
2012 - Tim was appointed Manager of Seller Education & Engagement at eBay
- Launched eBay Seller Centre on eBay.com.au
- Pioneered and delivered eBay Seller Training courses around Australia
- Pioneered and ran eBay's seller-facing Social Media across Twitter, Facebook, Slideshare and Linkedin
- Delivered eBay launch training to major retailers including Target, Officeworks, 3M, Pioneer, Nestle, Betta Home Living, Kathmandu, Fishpond, Catch and more
- Led successful Seller Outreach program to educate eBay merchants on best practices and growth tips
- Responsible for the education and engagement of eBay Solution Providers in Australia, New Zealand, China, USA and UK
- Collaborated with South Australia Small Business Commissioner's Office to facilitate and keynote a seminar on ecommerce seminar and panel for Adelaide CBD retailers in partnership with Adelaide City Council, eBay, PayPal, Australian Retailers Association and National Online Retailers Association (NORA).
2015 - Upon leaving eBay, Tim founded ZELLIS to help retailers, wholesalers and marketplace sellers leverage mainstream ecommerce through unified commerce solutions and related services.
2016 - Tim was appointed as President of the Professional eBay Sellers Alliance (PeSA)
2017 - Tim was awarded an eCommerce Industry Recognition Award
2019 - Tim was appointed Chair of the Marketplaces Council at Retail Global and achieved a world first by convening representatives from marketplaces eBay, Amazon, Catch, Kogan and TheMarket in a single cooperative
2022 - Tim coordinated a formal submission from the Marketplaces Council to the ACCC Digital Platform Services Inquiry about marketplaces
2023 - Collaborated with New Zealand Trade & Enterprise for a series of webinars on marketplace opportunities for retailers
Tim presents regularly at ecommerce events and conferences around the world and is in demand for his plain English approach and breadth of knowledge in the ecommerce space.
In his spare time, you'll find Tim either in his music studio, building a retaining wall in his back yard, out driving somewhere in the Dandenong Ranges, skiing down the slopes, or relishing a whisky with some quality dark chocolate.Read More
Automotive Ecommerce Specialist
Co-founder ZELLIS Connect & ZELLIS Auto
After serving in the Royal Australian Navy, Iain joined the automotive industry in parts & accessories within the Toyota Dealer network and quickly forged a path into more senior roles leading to management. In 1995 along with two partners entered his first business in the Nursery and Hardware industry.
Iain commenced his ecommerce journey in 1997 selling goods on the Fairfax group's sold.com.au marketplace and subsequently on eBay when it launched in Australia in 1999. He opened eBay's first online store. Iain has in different businesses sold continuously on eBay since then. After the sale of the business in 2000, Iain returned to management within the Toyota Dealer network and launched the very first accessories and merchandise store on a Yahoo shop platform. He launched his own auto parts & accessories business specialising in Japanese 4x4 vehicles in 2002 and quickly grew the online presence on eBay and later his own website. In 2007 he acquired an additional business specialising in British vehicles and in 2013 a specialist brakes online pureplay. In 2015 after the sale of the other businesses he launched Auto Commerce Australia as a consulting and project management business specialising in auto parts and accessories and also operated a multichannel online department store.
In 2019 Iain joined the ZELLIS team and soon after co-founded ZELLIS Connect (a unified commerce platform for retailers) and ZELLIS Auto (a specialised automotive fitment solution for auto parts & accessories retailers and dealerships). Iain also operates a successful ecommerce business simplyforme.com.au which sells beauty, haircare, healthcare and giftware products across all major Australian marketplaces as well as their own website. In his spare time Iain loves to spend time with his family and has a passion for BBQ and exploring the great outdoors.Read More
Multichannel Solutions Strategist
Sam is our eCommerce Solutions Strategist with a focus on multichannel retail and wholesale, website design, marketplaces, data structuring and optimisation, platform support and training. He works with a wide range of online businesses, taking a practical and hands-on approach, preaching the importance of process improvement and recalibration for long-term growth.
After a decade of working with in-house eCommerce management and driving strong growth, Sam now supports ZELLIS multichannel clients providing insights, guidance and practical solutions to help them unlock their full potential in ecommerce. Sam's deep hands-on experience working on the retailer side means he brings a wealth of knowledge, insight and perspective to his clients to support their growth.Read More
Jillian De los Santos
Jillian mentors and guides the leadership team in our Philippines office and coordinates our Merchant Services team. She maintains a positive and collaborative work environment where everyone's ideas are valued and respected, ensuring a client-centric and goal-oriented mindset among all team members.
When she's not busy working, you'll find her soaking up the sun at nearby beaches with her kids. Building sandcastles, chasing waves, and creating unforgettable memories with her little ones are the perfect way for Jillian to recharge and enjoy quality time outside the office.Read More
Developer Team Lead
Overseeing everything from custom webstores and eBay designs through to complex ecommerce and automotive solutions, Helvin has built the ZELLIS developer team from the ground up. Under his guidance, our developers continue to expand the possibilities of our clients' businesses through integrations, data automation, webstore functionality, front-end design and custom applications.
Outside work Helvin loves spending time with his family, and especially his son. He enjoys driving and often plans family trips to different places, and he also enjoys different types of food.Read More
Mannix De los Santos
Head of Admin & Facilities
Mannix was employee #1 at ZELLIS. As Head of Admin & Facilities, he keeps everything running smoothly behind the scenes. Mannix is the ’glue’ that holds it all together when we’re under pressure.
Once the workday is over, Mannix puts on his chef's hat and transforms into a culinary wizard in the kitchen for his family. When he's not impressing with his culinary skills, Mannix enjoys quality time with his kids and furry friends, playing and bonding with them in joyful moments.Read More
Client Support & ZAPS Lead
Josh heads up our Client Support Team and our ZELLIS Auto Professional Services team. He is also responsible for Workforce Reliability. Josh is always happy to hear from our clients and co-ordinates solutions, training and technical assistance as required. He is always looking for ways to optimize team productivity and provide exceptional support to both colleagues and clients.
Outside of the office, Josh immerses himself in thrilling gaming adventures, fully embracing his passion for gaming. Whether it's diving into immersive virtual worlds or engaging with fellow gamers, he finds happiness in connecting with others who share his enthusiasm.Read More
Triage Lead at ZELLIS
Meet Jenefer, the amazing Triage Lead at ZELLIS who's always ready to help customers tackle their website and platform issues. He's a tech enthusiast who finds pure joy in being a part of the exciting advancements happening at ZELLIS every day.
When Jenefer wants to unwind and connect with people from different walks of life, he turns to online chess games. It's not just about the strategic challenges that captivate him, but also the chance to engage with players of diverse backgrounds and nationalities.Read More
Quality Analyst Lead
David is our eagle-eyed Quality Analyst. He works with each of our data specialists to ensure the work is accurate, and coordinates training and mentoring with our senior team where improvements can be made.
Out of hours, David is a music and gaming enthusiast. He's usually spending his free time strumming his guitar and slaying dragons with his friends.Read More
Assistant Quality Analyst
Elisha as a Merchant Services specialist and Assistant Quality Analyst, possess great understanding in the field of Merchant Services and on top of that, helping the team get the best quality of work is also her game.
On her leisure time, watching movies and listening to podcasts are her go-to activities as these offer unique perspectives that contribute to her growth both professionally and personally.Read More
Assistant Quality Analyst
Say hello to Alphie, the multitasking pro at ZELLIS. By day, he's a Merchant Services Specialist and an Assistant Quality Analyst, ensuring that clients get the top-notch service they deserve. Alphie's sharp eye for detail and dedication to quality make him the go-to person for smooth operations.
When the workday winds down, Alphie likes to kick back and relax with his favorite movies or indulge in watching random videos that catch his interest.Read More
Merchant Services Team Lead
Natasha is our Merchant Services Team Lead who coaches and supports agents to crush their metrics. She's all about helping the team shine by boosting skills, tackling obstacles, and delivering killer results.
When she's off work, you'll find her at the gym, pumping iron to stay balanced and bring her A-game. Constant growth is her thing, always seeking new opportunities to make a positive impact.Read More
ZELLIS Auto Support
Meet Rens, the Auto Expert and fitment translator extraordinaire at ZELLIS. With his deep knowledge and understanding of the automotive world, he effortlessly navigates the intricacies of fitment, ensuring that everything runs smoothly for our clients and colleagues.
When the workday is done, Rens turns his attention to his beloved guitar. He finds solace and joy in strumming the strings, creating beautiful melodies that resonate with his soul. Making music is not just a hobby for Rens; it's a way for him to express himself and let his creativity flow.Read More
April plays a crucial role as a Human Resources professional, responsible for addressing and resolving any people-related complaints and needs that arise within the organization. With her empathetic and approachable nature, she ensures that all employees feel supported and valued, fostering a positive work environment.
Outside of her professional responsibilities, April finds immense joy in spending quality time with her children. She believes in creating cherished memories and imparting valuable lifeRead More
Workforce Management Scheduler
Ansbert is your go-to guy for Merchant Services tasks that needs automation for efficiency and workforce scheduling. As a Merchant Specialist, he's got all the insider knowledge and skills to help businesses thrive.
When I'm not busy with work, I'm passionate about creating killer Excel formulas to make work easier and boost productivity. Also, I love playing with my dogs and cats.Read More
During office hours, Ryan can be found fixing all things IT-related, making sure everyone's tech troubles vanish like magic.
But once he clocks out, he's all about his adorable kids. They're his stress-busters, and he loves spending quality time with them, whether it's playing games, going on adventures, or simply enjoying some good old family fun.Read More